IT that keeps the clinic running, not the other way round.
Most practices do not need more software. They need the systems they already own to be fast, patched, backed up and actually supported. Reveno MD runs healthcare IT end to end, with a signed BAA before anyone touches a record.
- Backups tested, not just scheduled
- A named engineer, not a ticket queue
- Documented security risk analysis
Ageing systems slow down every part of the practice
The problem is rarely the software. Take the whole stack or the parts your team cannot cover. Either way the same engineers know your environment.
of healthcare organisations report workflow delays caused by ageing IT.
is a realistic cost for a single healthcare data breach once fines and downtime are counted.
of clinicians link part of their burnout to software that gets in the way of the visit.
Technology should disappear into the workflow, not sit on top of it.
- 0Monitoring and helpdesk
- 0First response target
- 0Uptime target
- 0Day migration window
A complete IT function, without the headcount
Take the whole stack or the parts your team cannot cover. Either way the same engineers know your environment.
EHR optimisation and support
Templates, macros and permissions tuned so documentation takes less time, plus a support line your clinicians can actually reach.
PM and billing integration
Practice management, clearinghouse and billing systems wired together so data stops being rekeyed between them.
HIPAA-compliant cloud and hosting
Encrypted at rest and in transit, access logged, hosting configured to the standard an auditor expects to see.
Telehealth and remote access
Secure remote sessions and virtual visits that work from a home office without opening a hole in the network.
Cybersecurity and ransomware defence
Endpoint protection, email filtering, multi-factor authentication and phishing training, layered rather than stacked.
Backup, recovery and continuity
Backups taken on a schedule, restored on a schedule, with a written plan for the day something fails.
Multi-site network and identity
One identity, consistent policy and reliable connectivity across every location you operate.
Helpdesk and device management
Workstations, tablets and printers enrolled, patched and monitored, with a named engineer on your account.
Your growth starts here
We will inventory your environment, test what you believe is protected and hand you a written risk register with everything ranked.
Generalist IT firms learn HIPAA on your account
Clinical systems have their own uptime expectations, their own compliance obligations and their own vendors. That is not something to pick up on the job.
From assessment to steady state in about a month
Seamless process, measurable impact.
Assessment and risk review
We inventory devices, systems, access and backups, then produce a written risk register with everything ranked by exposure.
Roadmap and agreements
A prioritised plan with costs, plus the business associate agreement signed before any access is granted.
Hardening and migration
Patching, multi-factor authentication, backup rebuild and any migration, scheduled around clinic hours so nothing stops.
Monitoring and support
Systems monitored around the clock, helpdesk open to your staff, tickets tracked against a response target.
Quarterly review
Risk register revisited, restores tested, capacity and licensing reviewed, roadmap updated for the next quarter.
What changes once IT is actually managed
Typical position before and after, across the practices we support.
| Metric | Before Reveno MD | With Reveno MD |
|---|---|---|
| Helpdesk first response | One to two days | Under 15 minutes |
| Backup restore tested | Rarely or never | Every quarter |
| Patch coverage | Ad hoc | Above 98% |
| Unplanned downtime | Several hours a month | Rare and logged |
| Security risk analysis | Overdue | Annual and documented |
What our clients say
We unified three locations onto one system. The team was fast and always reachable.
They did not just fix the infrastructure, they planned for what we needed next.
From HIPAA to backups, everything is covered. It is a full IT department without the overhead.
Find out where your systems actually stand
We will inventory your environment, test what you believe is protected and hand you a written risk register with everything ranked.
- A written risk register
- A tested backup and restore report
- A prioritised roadmap with costs
- BAA signed before any access
Frequently asked questions
Yes, and we sign it before any access is granted. It is not an afterthought or an upsell.
Usually not. Most of what we do is making the systems you already own faster, safer and properly supported. We recommend replacement only when the maths clearly supports it.
Both. Day to day support and monitoring are remote, which is faster. On-site visits are scheduled for hardware, new locations and anything that genuinely needs hands on it.
You have a documented escalation path with a named engineer and a response target. Critical incidents are worked immediately, and you get a written summary afterwards.
Yes. We plan the mapping, run a test migration, reconcile the data and only then cut over, with the old environment kept available for a defined period.
A standard build is defined once, then repeated. New sites come online on the same identity, policy and monitoring as everywhere else.