A front desk that never misses a call, a check or a co-pay.
Your front desk is the first thing a patient meets and the first place revenue leaks. Reveno MD staffs and runs it: scheduling, eligibility, prior authorisation, intake and collections, integrated with the billing team behind it.
- Works inside your existing EHR
- Calls recorded and quality checked
- Live in 48 hours
Small desk problems, expensive downstream results
The desk decides the claim. Take one function or the full desk. Our team works inside your systems and your schedule.
of claim denials trace back to inaccurate patient or insurance data captured at intake.
are preventable with structured reminders and confirmation calls.
is the cheapest moment to collect a balance, and the one most often missed.
Fix the intake and half the billing problem disappears.
- 0Less admin time
- 0To go live
- 0Eligibility accuracy
- 0Coverage available
The whole front office, handled
Take one function or the full desk. Our team works inside your systems and your schedule.
Scheduling and reminders
Appointments booked, confirmed and reminded across call, text and email, with waitlist fills for late cancellations.
Insurance eligibility verification
Coverage, benefits, deductible and co-pay checked before the visit, not after the claim comes back.
Prior authorisation tracking
Requests raised early, tracked to approval and flagged the moment a payer asks for more.
Referral and surgery coordination
Incoming referrals worked, surgical dates coordinated with facilities and anaesthesia, documents chased.
Patient intake and data entry
Demographics and insurance entered accurately the first time, because everything downstream depends on it.
Co-pay collection and posting
Balances quoted at the desk, collected at time of service and posted the same day.
Prescription refill routing
Refill requests triaged and routed to the right clinician, so nothing sits in a shared inbox.
Call quality monitoring
Calls recorded and reviewed against a script and a compliance checklist, with monthly scoring.
Your growth starts here
Tell us your call volume, your no-show rate and where collections are slipping. We will come back with a plan and a realistic set of targets.
A front desk wired into the billing team
The people checking eligibility and the people working denials sit on the same account, so problems get fixed at the source.
Live in 48 hours, with no disruption to the schedule
Seamless process, measurable impact.
Consultation
We look at your call volume, no-show rate, eligibility process and collection points, then agree what we take on.
Custom playbook
Scripts, escalation rules, scheduling templates and collection policy written for your practice, not a generic manual.
Integration and go live
Our team is set up in your EHR and phone system and starts on live calls, shadowed for the first week.
Monitoring and tuning
Weekly metrics on answer rate, no-shows, eligibility accuracy and point of service collections, tuned every month.
What a managed front desk moves
Typical movement in the first two quarters.
| Metric | Before Reveno MD | With Reveno MD |
|---|---|---|
| Calls answered live | Around 60% | Above 90% |
| No-show rate | 15 to 20% | Under 8% |
| Eligibility verified before visit | Inconsistent | Every scheduled visit |
| Co-pay collected at the desk | Around 40% | Above 85% |
| Admin hours on the schedule | Full time and rising | Around 30% lower |
What our clients say
Patient experience improved and revenue went up. The desk simply stopped being the bottleneck.
Scheduling, verification and collections in one place. Our revenue has never been better.
Rejections used to be constant. Our clean claim rate now sits near ninety eight percent.
Give your front desk its day back
Tell us your call volume, your no-show rate and where collections are slipping. We will come back with a plan and a realistic set of targets.
- A written front desk playbook
- Eligibility on every scheduled visit
- Point of service collection targets
- Weekly metrics you can hold us to
Frequently asked questions
Most practices are live within 48 hours of the playbook being signed off. The first week is shadowed so scripts and escalation rules are tuned against real calls.
Yes. We work inside what you already have. No migration and no new software for your staff to learn.
No. A named team is assigned to your practice, trained on your templates and your providers, and monitored against your scripts.
Anything clinical is routed straight to your staff under rules you set. Our team handles administrative work only.
Yes. Extended and around the clock coverage is available where call volume justifies it.
Balances are quoted at the desk, collected at time of service through your existing merchant account, and posted the same day so statements stay accurate.